Privacy Policy

XTO Capital Group Pty Ltd T/A Initio Finance Pty Ltd

At XTO Capital Group Pty Ltd (ABN: 29 672 522 673) T/A Initio Finance (“we”, “us”, “our”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Australian Credit Licence Details

Steven Christodoulos (Credit Representative Number 556132) and XTO Capital Group Pty Ltd (Credit Representative Number 556131) are credit representatives under Finsure Finance & Insurance Pty Ltd, Australian Credit Licence 384704.

1. Information We Collect

We may collect the following types of personal information:

- Name, date of birth, and contact details (address, phone, email)

- Employment details and income information

- Financial details including assets, liabilities, expenses, and credit history

- Identification documents (e.g. driver’s licence, passport)

- Sensitive information, where required and with your consent (for example, health or insurance information relevant to a specific loan application).

2. How We Collect Information

Online Forms and Advertising Platforms
We may collect personal information when you submit enquiries through online forms, including forms hosted by third-party advertising platforms such as Meta (Facebook and Instagram). Information collected through these forms is handled in accordance with this Privacy Policy. Where information is disclosed overseas, we take reasonable steps to ensure it is protected in accordance with Australian privacy standards.

We also collect personal information directly from you when you:

- Complete an enquiry form on our website

- Engage with us via phone, email, or meetings

- Provide documents for a loan application

- Authorise third parties (such as accountants, solicitors, or employers) to share information with us.

- We may also collect information from third parties such as credit reporting bodies, lenders, and government agencies, with your consent.

3. Purpose of Collection

We collect, hold, and use your personal information for the purposes of:

- Assessing your eligibility for finance and providing credit assistance

- Submitting loan applications to lenders on your behalf

- Meeting our legal and regulatory obligations (including those under the National Consumer Credit Protection Act 2009 (NCCP Act))

- Communicating with you about products, services, and relevant updates

- Improving our services and customer experience.

- Contacting you by phone, SMS, or email to respond to your enquiry and discuss your finance options.

4. Disclosure of Information

We may disclose your personal information to:

- Lenders, banks, and financial institutions

- Credit reporting bodies and credit providers

- Our professional advisors, auditors, and insurers

- Government agencies and regulators (where required by law)

- Third-party service providers (e.g. IT, data storage, marketing, cloud services).

- We do not sell your information to third parties.

5. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes the use of secure servers, encryption, and restricted staff access.

6. Overseas Disclosure

Some of our service providers may store information overseas (for example, cloud storage providers such as Microsoft). If this occurs, we ensure they comply with equivalent data protection standards.

7. Access and Correction

You may request access to your personal information we hold, and request corrections if it is inaccurate or incomplete. We will respond within a reasonable timeframe and in accordance with the Privacy Act.

8. Marketing Communications

From time to time, we may use your information to provide you with updates, insights, or offers related to our services. You may opt out at any time.

9. Complaints

If you believe your privacy has been breached, you may contact us using the details below. We will investigate your complaint and respond in writing. If you are not satisfied, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

If your complaint relates to credit services, you may also refer the matter to the Australian Financial Complaints Authority (AFCA): www.afca.org.au | 1800 931 678.

10. Contact Us

For questions about this Privacy Policy or to exercise your rights, please contact:

Steven Christodoulos
Email: [email protected]
Phone: 0433 652 709